Standards of Service Expected at Lodges

Standards of Service Expected at Lodges

Virtually all camps have undergone accreditation to show that they have been independently evaluated about the services that they are promoting. The evaluations are thorough and cover aspects of safety for clients but specific evaluations for seniors and others with a disability are usually treated lightly. Examples include:

Alberta Camping Association. 2004. Camping standards manual. ACA, Edmonton. 75pp.

United Church of Canada. 2007. Camping standards manual. 74pp. http://www.united-church.ca/files/handbooks/standards_camping.pdf

Camps may want to become a member of the Alberta Hotel & Lodging Association and as soon as renovations are completed the Camp may wish to seek the Alberta Approved Accommodations certification (Minimum Standards for Approved Accommodation http://www.ahla.ca/static_media/misc_files/MinStds2006.pdf).

Camps may wish to seek certifications under the Hotel Association of Canada: (1) Green Key rating (http://www.hotelassociation.ca/site/programs/green_key.htm), (2) the Canada Select rating for hotels (http://www.hotelassociation.ca/site/programs/canada_select.htm), and (3) Camping Select rating (this is not operational in Alberta but is operational in B.C. – for facilities – http://www.campingselect.ca/BritishColumbia/Facilities/FacilitiesRatings.cfm and for recreation – http://www.campingselect.ca/BritishColumbia/Recreation/RecreationRatings.cfm).

Other useful programs include:

Access Canada Rating & Certification Program (see check list http://www.access-canada.ca/site/pdf/Access%20Canada%20Standards.pdf).

Canada Select – http://www.ahla.ca/resource/article/tourism-marketing/approved-inspection-rating-programs/canada-select-star-rating-program

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